Frequently Asked Questions (FAQ) - Hayes IT Specialists

Welcome to our FAQ page! Here, you’ll find answers to the most common questions we receive about our PC building and related services. If you don’t see your question listed below, please feel free to contact us directly.

General Questions

Q: What services do you offer?
A: Hayes IT Specialists offers custom PC building, hardware upgrades, system optimisation, and troubleshooting services. We also provide consultations to help you choose the right components for your needs.

Q: How can I contact you for support or inquiries?
A: You can contact us via email at info@hayesitspecialists.com or through WhatsApp at 07931944439. We're here to assist you with any questions or issues you may have.

Q: What are your business hours?
A: Our business hours are Monday to Friday, 8:30AM to 8:30PM and Saturday to Sunday, 9:30AM to 6:00PM. We also offer appointment-based consultations and support services outside of these hours for your convenience.

Hardware Upgrades and Optimisation

Q: What types of hardware upgrades do you offer?
A: We offer a wide range of hardware upgrades, including CPU, GPU, RAM, storage, and cooling system upgrades. We can also upgrade peripherals like monitors, keyboards, and mice.

Q: How do I know if I need a hardware upgrade?
A: If your PC is running slow, struggling with modern applications, or failing to meet your performance needs, it might be time for a hardware upgrade. Contact us for a consultation, and we'll assess your system's needs.

Q: Do you offer system optimisation services?
A: Yes, we offer system optimisation services to improve your PC’s performance. This includes cleaning up software, updating drivers, and ensuring your system is running efficiently.

Troubleshooting and Support

Q: What should I do if my PC is not working properly?
A: If your PC is experiencing issues, contact us via email at support@hayesitspecialists.com or WhatsApp at 07931944439. Provide a brief description of the problem, and we will guide you through the troubleshooting process.

Q: Do you offer remote support?
A: Yes, we offer remote support for software-related issues. For hardware problems, we recommend bringing your PC to our location or scheduling an on-site visit.

Q: How quickly can I expect a response to my support request?
A: Our goal is to respond to all support requests within 1-2 business hours. Response times may vary based on the complexity of the issue and the volume of requests.

Pricing and Warranty

Q: How do you determine pricing for your services?
A: Our pricing is based on the complexity of the build or service required. We offer competitive rates and will provide a detailed quote after discussing your needs.

Q: Do you offer warranties on custom PCs?
A: Yes, we offer warranties on all custom-built PCs. The warranty covers parts and labor for a specified period. Details will be provided with your purchase.

Q: What payment methods do you accept?
A: We accept various payment methods, including credit/debit cards, bank transfers, and PayPal. Contact us for more details on payment options.

If you have any other questions, please don’t hesitate to reach out to us. We’re here to help you with all your PC building and upgrade needs!

Contact Us:
Email: support@hayesitspecialists.com
WhatsApp: 07931944439